How many customers are you losing without knowing why?
CX Doctor analyses your customer journey and shows you where customers may be getting frustrated, abandoning bookings, or failing to return.
- Free Customer Experience Health Score
- Practical recommendations
- Built for small businesses
- No UX knowledge required
Example CX Health Score
Good — but there are important opportunities to improve.
How it works
Tell us about your business
A few quick details — no account required.
Complete a short CX check-up
About 15 friendly questions, roughly 3 minutes.
Receive your score
A deterministic Customer Experience Health Score out of 100.
See what to fix first
Clear, prioritised recommendations in plain English.
We check every stage of your customer's journey
Frequently asked questions
What is a CX Health Score?+
It's a score out of 100 that summarises how smoothly customers can find you, book with you, and come back to you — based on your answers about seven parts of the customer journey.
Does CX Doctor access my customer data?+
No. CX Doctor never connects to your customer records. You simply answer questions about how your business works today; you should avoid entering any customer names or contact details.
How long does the assessment take?+
Most business owners finish in about 3 minutes. It's around 15 short questions, one at a time.
Is my score generated by AI?+
No — your numerical score is calculated by a fixed, transparent formula so it's always consistent. AI is only used afterwards to help explain the results and suggest recommendations in plain English.
What does the £19 report include?+
The full report includes every issue we found (not just the top 3), a customer journey breakdown, an impact vs. effort priority plan, quick wins, bigger improvements, and a personalised 30-day action plan — plus a downloadable PDF.
Is this suitable for a one-person business?+
Yes. CX Doctor is built with solo and small teams in mind, and every recommendation is written to be realistic for a business without a dedicated marketing or ops team.
Find out what to fix first
Get your free Customer Experience Health Score in about 3 minutes — no account, no commitment.