AI Disclosure

Your score is not generated by AI

Your CX Health Score (the number out of 100, and every category score behind it) is calculated by a fixed, deterministic formula. The same answers will always produce the same score. AI has no involvement in, and cannot change, these numbers.

Where AI is used

We use Anthropic's Claude API to interpret your deterministic scores and answers: grouping related issues, explaining why they matter in plain English, and drafting practical recommendations. Claude is instructed to base everything only on the evidence you provided — your business details, questionnaire answers, and any free-text answers — and never to invent facts about your business or promise guaranteed financial results.

If AI is unavailable

If the AI service is unavailable, or its response doesn't pass our validation checks, CX Doctor automatically falls back to a rule-based analysis built directly from your deterministic scores and answers, so you always receive a usable report.

Human judgement still matters

Treat every recommendation as a starting point for your own judgement about your business, not as professional advice.